• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites; these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without The Florist (UK) Ltd's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Pre-authentication

During Peak Periods or for larger bookings, card details may be required to secure your booking. No charge will be made in advance. Failure to arrive or cancel within 24 hours* of the booking date may incur a per person charge, as specified during the booking journey.

*Between 20/11/2024 and 24/12/2024, this will increase to 48 hours

Deposits

Non-refundable deposits may be required for private spaces, peak hours, group bookings, or specific booking types. We will communicate this at the time of your booking. If your booking is cancelled with more than 24 hours* notice and deposit has been paid, we may be able to move your booking to a new date within 30 days, subject to availability. Cancellations within 24 hours* will result in forfeiture of the deposit.

*Between 20/11/2024 and 24/12/2024, this will increase to 48 hours

Pre-payments

Pre-payments of food, drink or miscellaneous may be necessary for large party bookings, area/venue buyouts, or events. This will be required to be paid in full 7 days* prior to the event date. If the booking is cancelled with more than 7 days* notice, the payment may be moved to a new date within 30 days, subject to availability. Cancellations within 7 days* will result in forfeiture of the payment.

*Between 20/11/2024 and 24/12/2024, this will increase to 14 days

Pre-orders

Where a pre-order is required, all food and drink must be finalised 7 days prior to the event date. Some bookings will be required to pay in full at this point, or earlier dependant on the booking type. 

Refunds

Where deposit or pre-payment refunds are approved, they may take up to 28 working days to process. 

Booking Confirmation

To secure a booking, one, or a combination of the above payment types, may be required.If this is not received within 14 working days from the request date, the booking may be cancelled. 

Cancellations by venue

The venue reserves the right to cancel a booking at any time and will give fair notice to the main booking contact where possible. In these instances, bookings will be offered alternative arrangements or refunds if necessary. 

General Terms

Dress Code: Guests must be appropriately dressed. The venue may refuse entry to inappropriately dressed guests.

Running Late: We will hold a table for 15 minutes before releasing it. Please contact the venue if you are running late.

Access and Vacate: Booking times specified on you confirmation email must be adhered to.  

Contract Use

For certain bookings, we may require a contract to be used. The terms of the contract will differ from the above policies, and the contract terms will take precedence over this policy.

The Florist (UK) Ltd. reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.

Gift cards can be redeemed in part or full against food, drink, masterclasses or experiences in The Florist.
The card cannot be exchanged for cash and you may only redeem in Pound Stirling.
The minimum amount required to purchase a gift card is £10 and you may buy up to a maximum value of £200 in a single transaction. If you wish to purchase an amount higher than £200 please contact us.
The card balance must be used by the expiry date which is 12 months from its purchase date; any remaining balance may be subject to forfeit post this date.
All cards will be automatically activated 24 hours after being purchased.
You should treat your gift card as cash; lost or stolen cards cannot be replaced.
We do not offer refunds on gift cards unless they are faulty or damaged.
For any queries about a gift card please contact giftcards@theflorist.uk.com 

The information contained in this website is for general information purposes only. 

The information is provided by The Florist Restaurant Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of The Florist Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Florist Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Registered company no: 7685158

• A deposit of £5 per person may be required upon booking.

• Our Bottomless drinks offer is available at selected sites only.

• Bottomless drinks can only be purchased when an entire table uses the offer and are only valid on Bloody Mary’s, Aperol Spritz, Prosecco, or our house beer.

• Guests must be dining on a main meal to take advantage of this offer.

• Bottomless drinks are an additional £25pp.

• We serve responsibly and have the right to refuse service to anyone in the party at the discretion of the server or bartender.

• Guests must be 18 with a valid ID to participate Bottomless Drinks

• Last call will be 15 minutes before your time limit ends and 1 additional drink per person will be served as long as that person has finished their previous drink and is drinking responsibly.

• Soft drinks as an alternative are also available.

• Offer is only available until 3.30pm